FAQ

Can over 1,000,000 users be wrong? After a month's use, when results really start to become noticeable, a full 88% of Bathmate customers are more than happy with the results of their pumping and with many reporting noticeable gains for size and erection quality!

Bathmate pumps are safe if directions are followed and a little common sense is used.

For the best possible results, we recommend using your Bathmate pump for 15 minutes at a time. Split up into 3 sessions of 5 minutes.

While Bathmate pumps can be used without water, they are designed for in-water use. If you use the pump without water, you will see an improvement - just not the same results you'll get by using your pump in water as it is intended to be used.

By using water instead of air, Bathmate pumps add an extra level of convenience, power, comfort and safety. This is unmatched with air based penis pumps.

The Bathmate Shop is the 2nd official retailer of the Bathmate in Canada. We work directly with the manufacturer and have since 2009.

Completely. With an SSL-Certified store, we make sure that your personal data is completely safe at all times before, during and after purchase.

Yes, all Bathmate Hydromax Pumps come with a 1-2 year warranty depending on the law governing your country.

Orders are shipped from our warehouses in Ontario Canada which keeps us central and allows us to ship to our customers on the East and West coast in a timely manner.

Orders are shipped within 1-2 business days. Shipping time varies depending on your location but usually takes 1-7 business days.

All orders are shipped in discreet packaging, with no mention of the product.

Shipping on all Bathmate Pumps is currently free of charge! This includes the Hydromax & HydroXtreme models! Yes, you read that correct. FREE SHIPPING!

You may return any unopened product within 30 days of receipt for a refund. Shipping is non-refundable. Restocking fees may apply. Please see the Return Policy for full details.